Is communication in your workplace a source of good information that eases tension and stress and helps everyone to walk away with a better idea of what is expected? Or is it a source of anxiety that keeps you and your employees up at night dreading interactions with other managers or bosses?
eHow states: Communication must be informative, clear, precise and well thought out or spoken in order for a business to run smoothly. Sometimes the person in charge of relaying important information is simply terrible at speaking and sometimes the manager just doesn't have the experience needed in order to communicate with his co-workers. When speaking, speak at a reasonable rate and at a reasonable tone. Use an engaging voice and avoid being too loud or too quiet.
Yelling, using foul language, belittling others – all of these are forms of bullying. Communicating effectively and professionally should be constructive, not destructive. Monster.com tells us: The worst behavior that a person can experience, the true destroyer of personality and character, is destructive criticism. Destructive criticism is the root cause of most feelings of low self-esteem, poor self-image, inferiority, inadequacy, incompetence, and unhappiness in life.
CFR – Center for Resolution, LLC says: Sometimes managers yell. Sometimes they know they are yelling, sometimes they don’t. Sometimes a manager denies, and does not believe that they are yelling at anyone. Despite this, the manager is being perceived as yelling and employees are experiencing personal and workplace stress. Employees feel bullied.
From the Houston Chronicle: Failure to communicate effectively often leads to conflict, which can harm an organization.
Brian Tracy, author of Full Engagement!: Inspire, Motivate, and Bring Out the Best in Your People, is one of the top business speakers and authorities in the world today. To find out more about management, motivation, and personal success, visit http://www.briantracy.com.
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